Help Center

Shopping & General Information

Are you open to the public, or do I need to be a contractor to shop there?

Yes, we are open to the public. Homeowners, contractors, builders, and designers are all welcome to shop with us.

What are your hours of operation?

Monday - Friday: 7:30am - 5:00pm Saturday: 8:00am - 4:00pm Sunday: Closed Please call before your visit, especially around holidays.

Are you open on Saturdays?

Yes, we are open on Saturdays from 8:00am - 4:00pm.

Where are you located, and how do I get there?

We’re located in Fort Worth, Texas, and serve customers throughout the DFW Metroplex. Directions and a map are available on our website for easy navigation.

Can I walk the yard and view materials in person?

Absolutely. We encourage customers to walk the yard and see materials firsthand, as natural stone varies in color, texture, and size.

Will someone be available to help me choose materials when I visit?

Yes. Our team is available to answer questions, explain options, and help guide you toward materials that fit your project.

Do you work with homeowners who are doing projects themselves (DIY)?

Yes, we regularly help DIY homeowners. We’re happy to assist with material selection, quantities, and general guidance to set you up for success.

Do you work with landscape contractors, builders, and designers?

Yes, professionals are a large part of what we do. We work closely with contractors, builders, and designers on projects of all sizes.

Can I bring my contractor or designer with me to select materials?

Definitely. Many customers visit with their contractor or designer to make final material selections together.

Do you offer material samples or allow sample takeaways?

In many cases, yes. Sample availability depends on the material, and our team can let you know what options are available during your visit.

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Pricing, Discounts & Accounts

How is your material priced?

Materials are priced based on how they are sold, such as by the ton, cubic yard, piece, pallet, or linear foot. Pricing varies by product type, source, and availability.

Do you sell materials by the ton, yard, piece, or pallet?

Yes, depending on the material. Bulk materials are typically sold by the ton or cubic yard, while stone, pavers, and wall materials may be sold by weight, by the piece, or by the pallet.

Do prices vary based on quantity purchased?

In some cases, yes. Purchasing larger quantities can sometimes create efficiencies in handling, freight, or packaging, which may result in adjusted pricing.

Do you offer contractor or wholesale pricing?

We sell at wholesale pricing to everyone. In certain situations where quantities, logistics, or efficiencies apply, special pricing may be available—just contact our team for a custom quote.

Who qualifies for wholesale or contractor pricing?

Rather than fixed discounts, pricing considerations are based on factors like quantity, freight efficiency, and order logistics. Both homeowners and professionals are welcome to request a quote for larger or special orders.

Do you offer military or first responder discounts?

While we do not currently offer a military or first responder discount program, we are proud to support and appreciate those who serve. We’re always happy to help explore material options that fit your project and budget.

Do prices include tax and delivery?

Material prices do not include tax or delivery unless specifically stated. Delivery costs vary based on material type, quantity, and delivery location.

Are your prices the same in-store and online?

In most cases, yes. Some specialty products, promotions, or availability-based pricing may vary, and our team can confirm current pricing.

Do you require payment in full before pickup or delivery?

Yes, payment is typically required in full before materials are picked up or scheduled for delivery. This helps ensure accuracy and availability.

What forms of payment do you accept?

We accept most major credit cards, debit cards, cash, and approved account payments. Accepted payment methods may vary by transaction type.

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Ordering, Quantities & Coverage

What is the difference between a ton and a cubic yard?

A ton measures weight, while a cubic yard measures volume. Depending on the material, a cubic yard may weigh more or less than a ton.

How much does a ton of material weigh?

A ton equals 2,000 pounds. This applies to all materials sold by the ton.

How much does a cubic yard of material weigh?

The weight of a cubic yard varies by material type. For example, soil weighs significantly less per yard than gravel or stone.

How much area does a ton of material cover?

Coverage depends on the material and the thickness applied. Our team can help estimate coverage based on your specific project.

How much area does a cubic yard cover?

Coverage varies by material and depth. A cubic yard spread at 3 inches deep typically covers about 100 square feet.

Do I need to purchase a full ton or full yard?

No, you can purchase as much or as little as you need on most in-stock materials. Materials priced by the ton are prorated by the pound at the same rate, while some palletized products may have minimum quantities due to mixed sizes or packaging.

What is the minimum amount of material I can purchase?

Minimum purchase amounts vary by material. Our team can explain any minimums based on how the material is stocked or packaged.

How many pieces of stone (flagstone, chopped stone, etc.) are in a ton?

Piece counts vary widely based on stone size, thickness, and shape. Natural stone does not have a fixed number of pieces per ton.

How do I calculate how much material I need for my project?

Start with the square footage of your area and the desired depth or coverage. Our team is happy to help you calculate quantities before you purchase.

Can you help me estimate quantities before I purchase?

Absolutely. Helping customers estimate material quantities is something we do every day.

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Delivery & Pickup

Do you offer delivery?

Yes, we offer delivery for most materials. Delivery availability depends on material type, quantity, and delivery location.

How far do you deliver or ship materials?

We deliver throughout the Dallas–Fort Worth Metroplex and can also arrange shipping for out-of-area or out-of-state projects. Long distance deliveries are typically handled by third-party carriers.

Do you offer less-than-truckload (LTL) shipping?

Yes, LTL shipping may be available for palletized materials depending on the product and destination. Our team can help determine the best shipping option for your order.

How far out are deliveries typically scheduled?

Delivery schedules vary based on demand, season, and truck availability. Our team will provide the earliest available delivery window when your order is placed.

Do you offer same-day or next-day delivery?

Same-day or next-day delivery may be available in limited situations. Availability depends on material readiness, truck scheduling, and delivery location.

What types of delivery trucks do you use?

We use a variety of delivery trucks depending on the material and order size, including dump trucks and flatbed trucks. Truck size and weight can impact where deliveries can safely be made.

Can your trucks dump or spread material on site?

Dump trucks may be able to spread material while moving forward, depending on site conditions. Final placement is always at the driver’s discretion based on safety and access.

Where can my material be placed during delivery?

We aim to place material as close to the desired location as safely possible. Most residential deliveries are placed in driveways or other easily accessible areas.

Can you place material in my backyard or behind a fence?

In some cases, yes, but access must be safe and unobstructed. All placement decisions are made by the driver to avoid damage to equipment or property.

Are there weight or access requirements for the delivery site?

Yes, delivery sites must support the weight and size of our trucks. Narrow driveways, tight turns, soft ground, or low-clearance areas may limit access.

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Installation & Services

Do you provide installation or labor services?

No, we do not provide installation or labor services. We focus on supplying high-quality materials and supporting customers through material selection and planning, and we can recommend contractors with experience in various areas of installation.

Do you offer design services for landscaping or hardscaping projects?

We do not offer formal design services. However, we’re happy to help discuss material options and general ideas, and we can recommend landscape or hardscape designers when a project requires professional design support.

Do you recommend installers, contractors, or designers?

Yes, we can provide recommendations for contractors and professionals who are familiar with our materials. These recommendations are based on experience but are not endorsements or guarantees.

Can you help me find a contractor for my project?

Yes, we can help connect you with contractors who regularly work with materials like ours. Final selection and contracting are always between you and the installer.

Do you provide installation instructions or guidance?

We can share general installation guidelines and manufacturer recommendations when available. These are meant for reference only and should not replace professional installation practices.

Can you help me understand how materials are typically installed?

Yes, our team can explain common installation methods and best practices. Installation requirements may vary based on site conditions and project design.

Are your recommendations considered professional or engineering advice?

No, our guidance is general and informational only. We do not provide engineering, architectural, or professional design advice.

Do you inspect or approve installations?

No, we do not inspect or approve installations. Installation quality and compliance are the responsibility of the installer or contractor.

Can you troubleshoot issues during or after installation?

We can help answer general questions related to materials. For installation-specific issues, we recommend consulting your installer or a qualified professional.

Are there specific installation requirements for certain materials?

Yes, some materials have specific installation requirements or manufacturer guidelines. Following these recommendations is important for performance and longevity.

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Selecting & Purchasing Stone In Person

What does the process look like when I want to pick out stone in person?

When you visit the yard, you’re welcome to browse our stone offerings at your own pace. Our team is available to answer questions and help explain options, quantities, and pricing.

Can I hand-select individual pieces of natural stone?

Yes. For many palletized natural stone products, we offer open selection areas where you can choose individual pieces based on size, color, or shape.

Do you also offer full pallets that haven’t been picked through?

Yes, we have full pallet sections for customers who prefer untouched pallets. This is a great option for larger projects or when consistency across materials is important.

How is palletized natural stone priced when I pick my own pieces?

Palletized natural stone is priced by weight. Whether you select individual pieces or a full pallet, you only pay for the weight of the material you take.

How does weighing work when I’m purchasing stone by weight?

We use platform scales and a drive-on vehicle scale to ensure accurate pricing. Materials are weighed either on a pallet scale or by weighing your vehicle before and after loading.

Can I load stone directly into my vehicle?

Yes, many customers choose to load directly into their vehicle. We’ll record your empty vehicle weight, allow you to load your selected material, then weigh the loaded vehicle and charge only for the difference.

Why do you weigh the vehicle with the same number of passengers each time?

To ensure accuracy, the vehicle must be weighed with the same number of occupants before and after loading. This prevents customers from paying for extra weight unrelated to the material.

Do you help load materials, or can I load them myself?

For bulk materials, our team can load you, or you’re welcome to load yourself using your own containers. The pricing is the same either way.

Can I bring my own bins, buckets, or containers for bulk materials?

Yes, you’re welcome to bring your own containers. You can shovel exactly what you need, and the material is priced the same regardless of how it’s loaded.

How are bulk materials sold when purchasing in person?

Bulk materials are sold by weight or volume, depending on the product. Whether we load you or you self-load, pricing remains consistent.

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Yard Safety & Etiquette

Is it safe to walk around the stone yard?

Yes. Our yard is organized and designed for customers to browse materials safely, much like walking through a well-marked outdoor space.

Do I need special safety gear to visit the yard?

No special safety gear is required for browsing. We do recommend wearing closed-toe shoes for comfort and protection while walking on stone surfaces.

Can I walk anywhere in the yard, or are there restricted areas?

Most areas are open for browsing, but some sections may be limited for safety or operational reasons. Please follow posted signs and team guidance.

Is the yard dusty or difficult to walk through?

Our yard is maintained and organized to allow for easy browsing. While it is an outdoor stone yard, we make every effort to keep walkways clear and accessible.

Will equipment be moving while I’m browsing?

Yes, forklifts and loaders may be operating throughout the yard. Our team is trained to work safely around customers, and we ask visitors to stay aware of their surroundings.

Do you help load materials, or do I need to load everything myself?

We have top-notch equipment and trained operators to assist with loading. In many cases, our team will load materials for you.

Can I bring children or pets into the yard?

Children are welcome but should remain with an adult at all times. Pets are welcome as well, but we ask that they remain leashed so they can be kept safe, as our yard is located along a freeway frontage with an active access road.

Can I move stone or materials myself while browsing?

We ask that customers do not move large or heavy materials on their own. Our team is happy to assist if you’d like to see or select specific pieces.

Is it okay to take my time while browsing materials?

Absolutely. We encourage customers to take their time, explore options, and ask questions while selecting materials.

Who should I ask for help if I’m unsure about safety or where to go?

Any Whiz-Q team member is happy to help. Just ask, and we’ll make sure you’re comfortable and pointed in the right direction.

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First-Time Visitors: What to Expect at Your First Stone Yard Visit

What should I expect when visiting a stone yard for the first time?

Visiting a stone yard is similar to exploring an outdoor showroom. You’ll see a wide variety of materials displayed in an organized layout, with plenty of room to browse and ask questions.

Do I need to know exactly what I want before I arrive?

Not at all. Many first-time visitors come to gather ideas, compare materials, and learn what options are available for their project.

Will someone help me if I’m not familiar with stone or landscaping materials?

Yes. Our team is here to help explain materials, uses, and options in a straightforward, no-pressure way.

Is a stone yard only for contractors, or is it okay if I’m a homeowner?

Stone yards are for everyone. We work with homeowners, DIY customers, contractors, designers, and builders every day.

How much time should I plan for my first visit?

Plan for about 30 minutes to an hour for your first visit. This gives you time to browse, ask questions, and get comfortable with the materials.

Can I touch, pick up, or examine the materials?

Yes, viewing and examining materials is encouraged. If you’d like to see specific pieces or need help handling heavier items, our team is happy to assist.

What should I wear or bring with me?

Comfortable clothing and closed-toe shoes are recommended. Bringing photos, measurements, or inspiration ideas can also be helpful.

Will the yard feel overwhelming or hard to navigate?

Not at all. Our yard is laid out to be easy to navigate, and team members are always available to help guide you.

Can I make a purchase during my first visit?

Yes, many customers purchase materials during their first visit. Others prefer to take information home and return once they’re ready.

What if I realize the material is too heavy or too much for me to handle?

No problem at all. If materials are too heavy or bulky, we can help load your vehicle or arrange delivery to your home or jobsite.

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